Help Center

Visit our homepage and click Get started, or contact us on WhatsApp at +255 628 612 520. Our team will help you set up your business profile and choose the right plan.

Starter suits small shops needing core POS features. Pro adds suppliers, purchase orders, and advanced reports. Enterprise includes multi-branch management, API access, and loyalty programs. See our pricing comparison on the homepage.

Yes. Tudepos works in the browser on iPad, Android tablets, and desktop computers. No special hardware is required to get started.

All Tudepos cloud plans are priced in Tanzanian Shillings (TZS) and billed yearly. Complete Offline uses a one-time license with separate update fees.

Yes. Contact support or your account manager to change plans. Upgrades take effect immediately; downgrades apply at the next billing cycle.

Refund requests are reviewed on a case-by-case basis. Contact support@tudepos.com with your account details.

Selected offline capabilities are available depending on your setup. Sales can be queued locally and synced when connectivity returns. Contact support for configuration guidance.

Go to Settings → Users in your dashboard, then invite team members and assign roles. All plans include unlimited users.

Automated daily backups are included on all plans. Enterprise customers can request additional backup retention options.

Use the Forgot password link on the sign-in page, or contact support if you need assistance recovering your account.

Yes. We use encryption in transit and at rest, role-based access controls, and daily backups. Read our Security Policy for full details.